Unable to delete projects/modules created by ghost users

SystemAdmin - Mon Feb 28 06:37:53 EST 2011
Can you login as the "Administrator" user (super user)?

The "Administrator" user should be able to see everything, unlock anything and delete anything.

I use the word "should" because there have been reported rare instances where the "Administrator" user has not been able to do this due to a corruption.

llandale - Mon Feb 28 16:23:19 EST 2011
Before monkeying with the database, be sure to have the "Administrator" run the integrity checker, fixing the problems.

cemp - Tue Mar 01 03:14:39 EST 2011
I checked the integrity also with the Administrator account and everything seems fine. Unfortunately, no errors reported. The modules have RMCDA access for Everyone. However, it still gives the insufficient access error even for the Administrator.

SystemAdmin - Tue Mar 01 03:56:09 EST 2011
I hope this is not one or more lock files on the DB server refusing to budge - very rare.

Can you just check and confirm back the following when logged in as the Administrator.

1. There are no locks visible via Tools > Manage Locks, making sure that the Current Folder option is un-checked.

2. The project does not have any exported or imported (not returned) partitions that have been forgotten about (partitions are a property of a project folder).

3. If you can't delete the entire project, try deleting & purging modules one by one until the problem(s) is found.

SystemAdmin - Tue Mar 01 03:56:09 EST 2011
I hope this is not one or more lock files on the DB server refusing to budge - very rare.

Can you just check and confirm back the following when logged in as the Administrator.

1. There are no locks visible via Tools > Manage Locks, making sure that the Current Folder option is un-checked.

2. The project does not have any exported or imported (not returned) partitions that have been forgotten about (partitions are a property of a project folder).

3. If you can't delete the entire project, try deleting & purging modules one by one until the problem(s) is found.

Bosch - Tue Feb 21 06:25:13 EST 2012
Hello Paul,

we are using DOORS 9.3 client where i am not able to delete the folder inside the project

As mentioned by you i have deleted one by one items and finally there is one folder left out which i am not able to delete it, it says insufficient access with the error no as CRCRD5111W

I have RMCDA access on it

It doesn't have any partitions

kindly let me know what be the issue

Thanks

SystemAdmin - Tue Feb 21 21:05:36 EST 2012
Have you run the Integrity Checker tool? Does this raise any issues? You'll need to be logged in as the Administrator to see the option to run the Integrity Checker (RH mouse click menu on the Database root icon in the left hand pane of the DOORS Explorer).

Are there any modules under that folder? If yes, delete these until you're left with the one's that can't be deleted. Make sure that you can see all deleted modules that have not yet been purged (check that the menu item View > Show Deleted Items is checked) - purge all deleted modules. See if you can open any of the modules that can't be deleted.

Report back to this thread on the results of doing the above.

If there are no modules under the folder, then this is starting to look like a database corruption that the Integrity Checker cannot fix and will need the assistance of IBM. That error code is interesting, can you get a screen grab of what you see when you try to delete the folder and attach it to a posting to this forum?

BharathKumarS - Tue Dec 09 06:03:42 EST 2014

Hi i have a similar issue like when i open a module in read only mode(default) if i change the Edit mode to sharable/Exclusive mode iam getting the error Exception_Access_violation error even with Administration login.

Currently iam using DOORS 9.3.0 and iam getting below error.

If anyone have faced this issue before please help me to fix it. 

Thanks in advance...